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TERMS OF SERVICE

Effective Date: January 1, 2025

Please read these Terms of Service (“Terms”) carefully before using the ChannelCore platform, services, and products provided by ChannelCore, Inc. (“ChannelCore,” “we,” “us,” or “our”).

By creating an account, accessing, or using any part of our platform (including mobile or web applications), you agree to be bound by these Terms and our Privacy Policy. If you do not agree to all of these terms, do not use ChannelCore.

1. Overview of Services

ChannelCore provides a technology platform enabling:

Creators to manage, price, pitch, and scale their content businesses via tools like Rate Intelligence™, smart contracts, financial tracking, and brand CRM.

Brands to launch and manage performance-based creator marketing campaigns via our AI-powered campaign wizard, matching engine, and real-time ROI analytics.

“Content Creator” means any registered user who produces content. “Brand” means any registered user seeking promotional content and services.

ChannelCore may also offer additional services including educational programs, performance dashboards, transaction processing, profile enhancement tools, and access to our Service Studio marketplace.

2. Eligibility

To use ChannelCore, you must:

  • Be at least 18 years old or the age of majority in your jurisdiction
  • Have full power and authority to enter into these Terms
  • Not be barred from using our services under applicable law

3. Account Registration

You must register an account to access most services. You agree to:

  • Provide accurate, current, and complete information
  • Keep your login credentials secure
  • Notify us immediately of any unauthorized access
  • Not impersonate anyone else or misrepresent your identity
  • We may require identity verification, tax information, or business documentation to validate your account
  • We reserve the right to suspend or terminate accounts that violate these terms or present security or legal risks.

4. User Responsibilities

4.1 General Conduct

Users agree to:

  • Comply with all applicable laws and regulations
  • Provide accurate information in profiles and communications
  • Respect intellectual property rights
  • Maintain professional communication standards
  • Report suspicious or fraudulent activity

4.2 Prohibited Activities

Users may not:

  • Engage in fraudulent, deceptive, or misleading practices
  • Harass, threaten, or abuse other users
  • Circumvent Platform fees or payment systems
  • Share or distribute malicious content or software
  • Violate any third-party rights or applicable laws
  • Create fake accounts or impersonate others
  • Conduct transactions outside the Platform as described in Section 4.3

4.3 Platform Circumvention and Off-Platform Dealings

4.3.1 Prohibited Off-Platform Activities

Users are strictly prohibited from:

  • Soliciting or attempting to conduct collaboration agreements outside the Platform
  • Sharing direct contact information (email, phone, social media handles) for the purpose of bypassing Platform fees
  • Directing other users to external platforms or services to complete transactions
  • Using Platform messaging to arrange meetings or communications outside the Platform for business purposes
  • Creating or accepting collaboration agreements that originated from Platform connections but are executed elsewhere
  • Encouraging or assisting other users in circumventing Platform policies

4.3.2 Contact Information Restrictions

  • Users may not exchange personal contact information during initial discussions or negotiations
  • Business contact information may only be shared after a collaboration agreement is finalized through Platform systems
  • Social media handles and external profiles may be shared only for verification purposes, not for conducting business

4.3.3 Enforcement and Penalties

Violations of off-platform dealing restrictions may result in:

  • Immediate account suspension or deactivation
  • Forfeiture of any funds held in escrow
  • Recovery of Platform fees that were circumvented, plus penalties
  • Permanent ban from creating new accounts
  • Legal action to recover damages and fees

4.3.4 Exceptions

Limited exceptions apply for:

  • Sharing portfolio links or public professional profiles for evaluation purposes through provided ChannelCore links.
  • Post-collaboration maintenance of professional relationships (after initial Platform-facilitated deal completion)
  • Compliance with legal requirements or Platform-approved integrations

4.3.5 Reporting Violations

Users must report attempts by other users to circumvent Platform policies. Failure to report known violations may result in account penalties and termination.

5. Creator Obligations

As a creator on ChannelCore, you agree to:

  • Maintain an accurate profile and content portfolio
  • Only accept brand partnerships you intend to fulfill
  • Abide by all deliverable deadlines, usage rights, and platform rules
  • Refrain from misusing campaign budgets, engagement manipulation (e.g., bots/fake followers), or violating third-party terms (e.g., TikTok, Instagram)
  • Comply with platform community guidelines
  • Properly disclose sponsored content
  • Submit content that meets agreed-upon specifications and deadlines
  • Maintain quality standard in content creation

You acknowledge that your rates, metrics, and behavior on the platform influence future brand visibility and algorithmic recommendations.

Creator duties include:

  • Develop, produce, and deliver original campaign content in the agreed formats (e.g., videos, posts, images) according to the campaign brief and deadline provided by the Brand.
  • Ensure all content complies with applicable laws and regulations, including required disclosures for sponsored or paid partnerships.
  • Incorporate required brand assets (such as logos or messaging) and follow guidelines for style, tone, and messaging as communicated by the Brand.
  • Respond to reasonable requests for revisions, subject to the limits and timelines specified in the campaign agreement.
  • Maintain confidentiality of any non-public campaign information or proprietary materials provided by the Brand.
  • Submit content for Brand review and approval as per agreed schedule. The Brand reserves the right to terminate the agreement if the delay significantly disrupts the campaign or related business objectives. In such case, the Creator may forfeit any unpaid compensation. If the Brand still requires delivery of the late content, the Brand may request modified deadlines. Repeated failure to deliver on time may result in exclusion from the platform as well as future collaborations. Any drafts or incomplete work submitted prior to the final deadline may be retained by the Brand, but full payment is only due upon complete and timely delivery, unless otherwise agreed in writing.
  • Avoid publication or posting of the content before Brand’s approval, unless otherwise specified.
  • Retain copyright or assign rights as specified in the campaign agreement, and refrain from unauthorized use or disclosure of campaign assets.
  • Providing the brand with the relevant ad code for boosting purposes, depending on the agreed upon usage rights

6. Brand Obligations

As a brand or agency, you agree to:

  • Fund campaigns in advance to activate our creator matching system
  • Provide clear campaign briefs, expectations, and timelines
  • Not mislead or withhold payment from creators without valid cause
  • Use creator content within approved licensing terms
  • Brands receive usage rights as specified in individual collaboration agreements
  • Brands may not claim ownership of Creator’s original creative elements

ChannelCore reserves the right to pause, terminate, or refund campaigns that violate our ethical or operational guidelines.

Brand duties include:

  • Provide a clear and detailed campaign brief outlining expectations, deliverables, deadlines, required formats, and brand guidelines before the campaign’s start.
  • Furnish all necessary assets (logos, products, messaging, technical requirements) and support resources to facilitate content creation by the Content Creator.
  • Ensure they have rights to any materials provided to Creators
  • Review submissions in a timely manner, communicating approval, feedback, or requests for revision within the agreed upon feedback window.
  • Any failure to meet the agreed upon feedback window without a prior notice to the Creator and a revised agreed upon timeline, will cause an immediate payment of the full compensation to the Creator.
  • Compensate the Content Creator in accordance with the agreed terms and payment schedule, including reimbursements for approved expenses when specified.
  • Clearly communicate any exclusivity or conflict-of-interest requirements before engagement, if applicable.
  • Maintain confidentiality and refrain from disclosing the Content Creator’s personal or proprietary information except with prior consent or as required by law.
  • Not repurpose, edit, or distribute campaign content beyond agreed media or purpose without prior written agreement from the Content Creator.

7. Contract Formation

Users agree and approve that:

  • Each collaboration creates a legally binding agreement between Creator and Brand
  • Platform facilitates but is not a party to individual collaboration agreements
  • Terms are established through Platform messaging and agreement tools
  • Both parties must confirm final terms before work begins
  • Deliverables, timelines, and specifications must be clearly defined
  • Changes to scope require mutual agreement and may affect compensation
  • Platform provides templates and guidance but parties are responsible for terms
  • Disputes should be resolved directly between parties when possible

 

8. Fees & Payments

Platform Fees

  • Platform charges service fees as displayed during transaction process
  • Fees are subject to change with 30 days’ notice to users
  • Payment methods must be valid and belong to the account holder
  • Currency conversion fees may apply for international transactions
  • Chargebacks may result in account suspension pending investigation

For Creators:

  • Creators agree to a standard 5% platform fee on all payouts unless otherwise stated in special programs or additional add-on features that are charged monthly.
  • Payouts are processed via our third-party providers (e.g., Stripe), and creators are responsible for applicable taxes and financial reporting. Payment to the creator is automatically paid upon delivery completion to the provided bank account.
  • Creators are required to set up their payment details when creating their account to ensure timely payment processing.

For Brands:

  • Brands are charged a monthly SaaS subscription (tiered) plus a 10% transaction fee on all creator activations.
  • Fees are non-refundable once a campaign has been launched and creator agreements are locked in.
  • Brands are required to fund campaigns in advance to activate our creator matching system

Payment terms and amounts are agreed upon per collaboration, and are processed through the platform. The platform may deduct applicable service fees before releasing funds. Disputes regarding payment shall be brought to the platform’s attention in writing within seven (7) days of payment.

9. Intellectual Property

Platform content:

  • Platform retains all rights to its technology, design, and proprietary content
  • Users may not copy, modify, or distribute Platform materials without permission
  • Trademarks and logos remain property of respective owners

User Content:

  • Users retain ownership of original content uploaded to Platform
  • Users grant Platform license to display, promote, and facilitate transactions
  • Users represent they have all necessary rights to content shared
  • Platform may remove content that violates Terms or applicable law

You retain ownership of all original content you upload or create. However, you grant ChannelCore a limited, non-exclusive, royalty-free license to:

  • Host, display, and distribute content on your profile and within brand campaigns
  • Use anonymized campaign data to improve algorithms and reporting features

Content Creators retain ownership of original works. Brands must not repurpose, adapt, publish, broadcast, reproduce, transmit, exhibit, display, perform, disseminate, distribute or reuse creator content outside of agreed-upon usage terms unless granted extended licensing. For the avoidance of doubt, any use of artificial intelligence tools, platforms, and systems, as well as any other current or future technologies, platforms, formats, or media (whether now known or hereafter developed) by the Brand to process, analyze, modify, adapt, translate, dub, narrate, or otherwise transform the Deliverables and any elements contained in the Deliverables, is strictly prohibited unless otherwise agreed upon by the Creator.

10. Review, Approval & Retakes

Review, acceptance, and revisions are governed by the Agreement and the applicable Deliverable specifications. The Parties will define in writing the acceptance criteria and the number/timing of revision rounds for each Deliverable. If a submission does not meet the agreed specifications, the submitting party will make reasonable edits or retakes within the agreed revision limits. Continued non-conformance may trigger the remedies set forth in the Agreement, including account termination.

11. Disclosure & Compliance

All content created for paid collaborations must comply with relevant advertising, disclosure regulations, and privacy laws. Users are responsible for knowing and adhering to applicable regulations (e.g., FTC, GDPR, ASA/ CAP, ARPP, and others as required by the region in which the entity is listed).

12. Platform Data & AI Use

ChannelCore uses aggregated data from creator and brand activity to power our proprietary tools and software.

  • All AI usage is for operational and performance improvement
  • Personal data is anonymized before inclusion in training models
  • We do not sell or disclose individual creator or brand data without consent
  • Personal information is collected and used as described in our Privacy Policy
  • Users consent to data processing necessary for Platform operation
  • Payment and tax information may be shared with relevant service providers
  • Marketing communications require separate opt-in consent
  • We implement reasonable security measures to protect user data
  • Users are responsible for maintaining account security
  • Data breaches will be reported as required by applicable law
  • International data transfers comply with relevant privacy frameworks

13. Prohibited Activities

You may not use ChannelCore to:

  • Engage in fraudulent, deceptive, or misleading behavior and/or misrepresentation
  • Upload illegal, obscene, misleading, harmful, offensive, racist, discriminatory or defamatory content
  • Infringe on intellectual property rights
  • Attempt unauthorized access to other accounts or systems
  • Share or distribute malicious content or software
  • Violate any third-party rights or applicable laws
  • Create fake accounts or impersonate others
  • Harass, threaten, or abuse other users
  • Circumvent platform fees or processes

Violations may result in account suspension or legal action.

14. Beta Programs & Early Access

Users participating in beta features, such as the Creator-in-Residence program or early access to new tools, acknowledge that:

  • Features may be limited, unstable, or changed without notice
  • Feedback may be requested and used to inform future development

Participation is at your own discretion and may involve reduced platform fees or perks in exchange for testing and feedback

15. Disclaimer of Warranties

The ChannelCore platform is provided “as is” and “as available.” We do not guarantee:

  • Continuous or error-free service
  • A specific outcome from using the platform (e.g., guaranteed brand deals, earnings or ROI)
  • That content or metrics are 100% accurate or up-to-date at all times

16. Limitation of Liability

To the fullest extent permitted by law, ChannelCore and its affiliates are not liable for:

  • Any indirect, incidental, or consequential damages
  • Lost profits, missed deals, or platform downtime
  • Users assume risks associated with online transactions and collaborations
  • Errors caused by third-party integrations or payment providers

Our total liability under these Terms will not exceed the fees you paid to ChannelCore in the 6 months prior to the incident.

17. Platform Availability and Modifications

Service Availability:

  • Platform aims for high availability but cannot guarantee uninterrupted service
  • Maintenance, updates, or technical issues may cause temporary disruptions
  • Users are notified of planned maintenance when possible
  • No liability for losses due to service interruptions

Platform Changes:

  • We reserve the right to modify, update, or discontinue Platform features
  • Significant changes will be communicated to users in advance
  • Continued use after changes constitutes acceptance of modifications
  • Users may close accounts if they disagree with changes

18. Termination

You may deactivate your account at any time. Account closure does not affect existing collaboration obligations. Final payments and disputes must be resolved before account deactivation. Some information may be retained as required by law or Platform policies.

In case of account termination, please follow the instruction in our Privacy Policy and submit your termination request here: https://channelcore.io/data-deletion/ 

ChannelCore may also suspend or terminate your access:

  • For violations of these Terms
  • Fraudulent or illegal activity
  • Excessive disputes or chargebacks
  • If your account is inactive for 12+ months
  • For business, legal, or operational reasons

Upon termination, your data may be retained for legal or audit purposes in accordance with our Privacy Policy.

Platform accounts and collaborations may be terminated by either party, with or without cause, upon notice. Early termination may result in forfeiture of payments and/or access to content subject to agreement terms.

19. Confidentiality

Both parties agree not to disclose confidential information, including campaign details, proprietary business information, or non-public personal data, except where required by law.

20. Indemnification

Users agree to indemnify and hold harmless Platform, its officers, directors, employees, and agents from claims arising from:

  • User violation of these Terms
  • User content or activities on Platform
  • User collaboration agreements and performance
  • User violation of third-party rights or applicable law

21. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. Any disputes shall be resolved through binding arbitration or small claims court in Delaware.

22. Entire Agreement

These Terms constitute the complete agreement between users and Platform regarding Platform use.

23. Severability

If any provision is found unenforceable, the remainder of Terms remain in effect.

24. Assignment

Users may not assign rights or obligations without Platform consent. Platform may assign these Terms without notice.

25. Changes to These Terms

ChannelCore reserves the right to modify these Terms at any time. We will provide notice of major changes via email or in-platform alerts. Continued use after changes constitutes acceptance.

26. Contact Information

For questions about these Terms, contact:

ChannelCore, Inc.

Email: support@channelcore.io